My Professional Career at Apex Systems
Apex Systems is a U.S. based technology services firm operated as part of ASGN Incorporated (NYSE: ASGN) offering IT staffing, consulting, and managed services across North America, Mexico, India, and Europe.
Below are some highlights of my impact on clients I've supported while at Apex Systems:
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Meta (2024 - Present)
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Launched a cross-functional team of software engineers, data scientists, and clinical research coordinators in January 2024 to support client initiatives at Meta.
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Implemented a weekly performance sign-off process for Meta managers to evaluate contract employee performance, with additional monthly follow-up reviews for quality assurance.
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Provide operational support to a team of Opticians working within Meta’s Rx space.
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Conduct interviews for Clinical Operations candidates and managed onboarding processes, ensuring accurate entry into Meta’s internal systems to meet critical project start deadlines.
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Develop and delivered monthly status reports for client stakeholders, summarizing program accomplishments, identifying risks, and outlining next steps.
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Partner with engagement leadership to draft contract renewal drafts and Purchase Order Change Requests.
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Facilitate weekly contractor check-ins and hosted open office hours to address staff questions, maintain engagement, and support issue resolution.
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Coordinate with Apex’s internal travel team to manage logistics and book client-approved travel for contractors visiting Meta sites.
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Created and maintained utilization trackers by work category to increase transparency for Meta leadership regarding contractor workload and utilization.
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Manage system access and permissions for over 40 contract employees supporting Meta programs.
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Apple Inc. (2018 - Present)
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Promoted to team lead and designated subject matter expert (SME) for a geospatial data layer project contributing to the development of Apple Maps while serving as a contract employee.
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Self-trained in Tableau to design and deliver dynamic metrics dashboards used in monthly and quarterly client and stakeholder meetings, ensuring data accuracy and clarity.
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Oversaw monthly status reporting and deliverable tracking while leading staffing initiatives, including candidate interviews, offer management, and onboarding. Conducted ad hoc and annual performance evaluations and coordinated with internal billing teams to ensure accurate invoicing across 10+ teams ranging in size from 6 to 75 members.
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Provided ongoing GIS subject matter expertise to internal stakeholders pursuing new business opportunities, contributing to pre-sales efforts and client solution development.
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Collaborated with contractor teams supporting Maps Data Evaluation to improve project engagement and execution.
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Partner with the proposals and market research teams to develop accurate, competitive pricing models for staffing and consulting solutions.
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CenterPoint Energy, Inc. (2020 - 2022)
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Interviewed, hired, and led a team of 70 GIS analysts to support CenterPoint Energy’s initiative to digitize a large backlog of gas-line work orders across Texas, Arkansas, Oklahoma, and additional states.
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Created and maintained a daily leaderboard to track team performance metrics, incentivize high performers, and analyze patterns in workload that affected geographic record processing times.
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Managed the full performance lifecycle of all contract employees, including onboarding, promotions, rate discussions, and contract terminations as necessary.
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Designed and implemented a leadership structure by dividing the 75-person team into smaller sub-teams, each led by a QA lead who facilitated daily huddles. Engagement leadership, including myself, regularly rotated through these meetings to monitor progress and address team concerns.
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Successfully transitioned responsibilities and the client relationship to new leadership after project goals were met, enabling continued support while allowing me to focus on other strategic engagements.
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